Refund policy

Refund & Returns Policy

Last updated: August 2, 2025

Due to the limited nature of our products and our focus on quality and craftsmanship, all sales are considered final. However, if your item arrives damaged or defective, we will gladly review the issue and offer a suitable resolution.

Returns

We do not accept returns for change of mind, general dissatisfaction, or wear and tear. Each cardholder is crafted with care, and minor variations in leather grain or finish are natural.

Faulty or Damaged Items

If your order arrives damaged or you believe it to be defective, please contact us within 7 days of receiving your item. Include your order number and clear photos of the issue. We’ll respond within 48 hours to assist.

If approved, you may be offered a replacement or refund at our discretion. We do not accept items returned without prior contact and confirmation.

Exchanges

At this time, we do not offer exchanges. If you have a specific request or concern, please contact us before placing your order.

Customs, Shipping & Refunds

Shipping fees are non-refundable. If a return is authorised, the cost of return postage is your responsibility unless otherwise agreed.

We are not liable for orders lost due to incorrect shipping details provided at checkout.

Contact

For any questions, or to report a fault, please contact us at:
hello@hamori.co.uk